Support Pages
Here at Cafe Electric we want all our customers to be happy. In any application as new and involved as an EV conversion a few things may not always work as expected. These resources should help you resolve any issues that come up. There are several ways to find answers to your questions:
FAQ
If you didn't find what you need to know in the owners manual, then the FAQ (which stands for Frequently Asked Questions) is a good place to start. You can access the FAQ index through the FAQ subheading in the menu to the left.
Downloads
If you're missing the owners manual for your controller, or need some other file that we've posted. The Downloads page available through the menu on the left has links to downloadable files.
Contact Someone
If the above methods don't help to resolve your issue, then maybe you need to contact someone.
If you purchased our product through one of our dealers, then please contact them for help first.
Otherwise email us directly with your support questions. You can do that through the "Contact Us" page on the left. Please include relevant information such as the serial numbers of the your Zilla and Hairball.
Returns and Repairs
If after working through a diagnosis of a problem, we determine that the product needs to come back to the factory for repair, we will provide you with a shipping address and return authorization.
UPDATE January 2024: Unfortunately at this time there is no facility setup for Zilla repairs. Please contact us to see if we can help in your case.